Crowne Plaza Hotel – Urgent Response
ClientInterstate Hotel Group
LocationCrowne Plaza Hotel - Newcastle-upon-Tyne
SectorHotels & Leisure
RequirementsUrgent response to restore heating systems
ObjectiveTo get the boilers back online
Critical plant failure… at around 3:15PM the maintenance team encountered a complete boiler failure meaning no heating or hot water within the hotel; they began their investigation into the cause, and in subsequent discussion with our engineer it became apparent that the main gas valve had failed. We were asked to attend site to check and resolve the situation.
Identifying the fault
Responding to our client request, our engineer arrived on site at 8pm and completed tests to ascertain the exact nature of the fault; it was the gas valve.
Resolving the problem
We located and arranged for a replacement valve to be delivered to site and our engineers proceeded to strip out the faulty unit.
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